Privacy Policy — Alb Travel

Last Updated: 01.09.2026

Alb Travel ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (alb-travel.com), mobile services, and bus ticket booking platform (collectively, the "Service").

1. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, date of birth (where required for verification).
• Contact Data: Phone number, email address.
• Booking Data: Travel routes, dates, seat selection, ticket history.
• Payment Data: Card details or bank transfer information (processed securely through our payment provider; Alb Travel does not store full card numbers).
• Technical Data: IP address, browser type, device information, and cookies collected when you use our website.
• Communication Data: Records of correspondence when you contact our support team.
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2. How We Collect Your Data

• Directly from you, when you create an account, make a booking, or contact customer support.
• Automatically, through cookies and similar tracking technologies when you browse our website.
• From third parties, such as payment processors, when confirming a transaction.
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3. How We Use Your Data

We use your personal data to:

• Process and confirm your bus ticket bookings;
• Communicate booking confirmations, schedule changes, or cancellations;
• Process payments and refunds;
• Provide customer support and respond to inquiries;
• Improve our website, services, and user experience;
• Send promotional offers or newsletters, where you have opted in;
• Comply with legal and regulatory obligations.
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4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity — to fulfill your ticket booking and provide the Service;
• Legal obligation — to comply with applicable Albanian laws and regulations;
• Consent — for marketing communications, which you may withdraw at any time;
• Legitimate interest — to improve our Service and prevent fraud.
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5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, this may affect certain features of the Service.

6. Sharing of Your Data

We do not sell your personal data. We may share your data with:

• Payment processors, to complete transactions securely;
• Service providers (e.g. SMS/email notification providers), acting on our behalf;
• Legal or regulatory authorities, where required by law;
• Bus operators/partner companies, where necessary to fulfill your booking.

All third parties are required to handle your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including any legal, accounting, or reporting requirements. Booking records may be retained for a reasonable period after your trip for support and legal purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

In accordance with Albania's Law No. 9887/2008 "On the Protection of Personal Data" (as amended), you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal retention requirements;
• Object to or restrict certain processing, including direct marketing;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with the Albanian Information and Data Protection Commissioner (IDP).

To exercise any of these rights, contact us using the details below.

10. Children's Privacy

Our Service is not intended for use by individuals under 18 without parental or guardian involvement. We do not knowingly collect personal data from minors without appropriate consent.

11. International Data Transfers

If your data is transferred outside Albania (e.g. through a third-party payment processor), we take reasonable steps to ensure it is protected to a standard consistent with this Policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

13. Contact Us

For questions or requests regarding this Privacy Policy or your personal data, contact:

• Email: jonskenderaj@cit.edu.al
• Phone: +355 69 208 1966
• Website: alb-travel.com