Refund & Cancellation Policy — Alb Travel

1. Cancellations by the Passenger

• Cancellations made more than 24 hours before departure: full refund, minus a service/processing fee (e.g. 5-10%).
• Cancellations made between 12 and 24 hours before departure: 50% refund.
• Cancellations made less than 12 hours before departure, or no-show: no refund.
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2. Refund Method & Processing Time

Approved refunds will be issued to the original payment method (card or bank transfer) within 5–14 business days, depending on the payment provider or bank processing times.

3. Non-Refundable Tickets

• Promotional, discounted, or special-offer tickets are non-refundable unless otherwise stated at the time of purchase.
• Tickets are non-refundable if the passenger fails to arrive at the departure point on time.
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4. Trip Changes or Cancellations by Alb Travel

If Alb Travel cancels or significantly delays a scheduled trip, passengers are entitled to choose between:

• A full refund, or
• Rebooking on the next available trip at no extra cost.
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5. Force Majeure

Alb Travel is not liable for delays or cancellations caused by circumstances beyond its control (severe weather, road closures, strikes, government restrictions, or other force majeure events). In such cases, passengers will be offered rebooking or a refund where possible.

6. How to Request a Refund

To request a refund or cancellation, contact Alb Travel with your booking reference/ticket number through:

• Email: jonskenderaj@cit.edu.al
• Phone: +355 69 208 1966
• Or via your account on alb-travel.com
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7. Right of Withdrawal Notice

In accordance with general consumer protection principles applicable in Albania, the standard distance-selling right of withdrawal typically does not apply to passenger transport services booked for a specific date and time, as these are time-bound services rather than goods.